Answers marked with a * are required.
 
 
1. ​​Thank you for taking the time to complete the MSP Crime Laboratory Customer Satisfaction Survey, revised December, 2023.  We value any feedback we receive, and will use the information you provide to continually improve our services.

Please let us know the best way to reach you by entering your name, agency, and either your phone number or email address, in the spaces below. 

If you wish to notify the laboratory of a complaint, please complete sections 9 and 10 of this survey.  Crime Laboratory personnel will contact you at the phone number or email address provided to acknowledge receipt of the complaint and obtain further information as needed.  

NOTE: CJIS, PII, or other confidential information should not be submitted through this survey.  For inquiries related to a specific case number, please contact the laboratory directly.  

 

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Name
Agency
Phone number or email address
 
 
2. Please select the laboratory service(s) you have utilized in the past six months:
       		 
 
3. Please select the laboratory location(s) you have utilized in the past six months.
       		 
 
4. Please rate the following aspects of our forensic services:
  Exceeds Expectations Meets Expectations Below Expectations (please explain below) Not applicable
Ease of evidence submission
Services provided as requested
Turn-around time
Clarity of laboratory reports
 
 
5. Please rate your interactions with personnel of the Massachusetts State Police Crime Laboratory with regard to the following:
  Exceeds Expectations Meets Expectations Below Expectations (please explain below) Not applicable
Courtesy
Professionalism
Availability for discussion
Ability to communicate effectively
Testimony
 
 
6. Please rate your overall experience with the Massachusetts State Police Crime Laboratory:
       		 
 
7. If you rated any of our laboratory services as Below Expectations, we encourage you to provide additional information in the space below:
 
 
8. We always strive to improve our services.  If you have any suggestions for improvement or if you have positive feedback you would like to relay to laboratory personnel, please add this information in the space below. 
 
 
9.

If you wish to notify the laboratory of a complaint, please select the associated unit(s) below, if applicable, and provide a detailed description in question 10 below.

Crime Laboratory personnel will contact you at the phone number or email address provided to acknowledge receipt of the complaint and obtain further information as needed.  
       		 
 
10. Please provide a detailed description of the complaint.  
 
 

Thank you for completing this survey!

Clicking the Submit button below will submit the survey and redirect you to the Crime Laboratory website. 

  
 
If you prefer to complete a paper survey, please print this page and mail to:
MA State Police Crime Laboratory
ATTN: QA Manager
124 Acton Street
Maynard, MA 01754
  
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