An average organization loses about 15% of its customers every year. But utilizing Customer Satisfaction Surveys can help reduce this to just 10%, with bottom line profits improving 35% to 85%.
Online Customer Satisfaction Surveys are a fast and easy way to gather information about all aspects of the purchasing process and, in the process, discover how and where your business can improve.
Customer Satisfaction Measurement Facts
- A 5% increase in loyalty can increase profits by 25% – 85%
- A very satisfied customer is nearly six times more likely to remain loyal and repurchase and/or recommend your product than is a customer who is just satisfied
- Only 4% of dissatisfied customers will complain
- The average customer with a problem eventually tells 10 other people
- Satisfied customers tell five other people about their good treatment
When you’re searching for the right online survey tool, there are hundreds of free online survey tools you can choose from. It can become dizzying trying to figure out which of these tools really has the best survey software — let alone try and figure out which of them can do exactly what you need to do for free.
Finding the Best Survey Tool Online
Asking the right questions can be hard when it comes to your search for the best free online survey tools. If you have an idea of what you are going to be using the survey tool for, it will be easier for you to decide which one will be the best for you.
Starting Your Search
To start your search for an online survey tool, it is easiest if you have an idea of the types of surveys you are going to be conducting and what question types you are going to need to accomplish your goals. Most free online survey tools give you access to a limited number of question types, so it is important to figure out which questions you are going to need for your survey.
It is also important to figure out how many questions you plan on needing to conduct your survey. Many of the more limiting survey tools out there only allow you 10 questions or less per survey at the free level, and many people find that quite restricting.
SurveyExpression’s Free Survey Tool
SurveyExpression’s free online survey tool is ideal for anyone from the occasional blogger looking to embed a survey onto their website to a market researcher looking for a high quality, advanced survey tool that can handle the most complex survey logic. We give you access to 18 different question types including essay boxes, multiple choice radio buttons, checkboxes, ranking, continuous sum, and many more. We also allow you unlimited number of questions per survey, as well as an unlimited number of total surveys you can send out at our free level.
SurveyExpression’s free account is one of the best free survey tool accounts around. And the best part — it’s completely free! Use it for however long you want and we won’t delete any of the data you collect, or put a limit on how many surveys you can put out per month, or how many questions you can put into a survey. Also, you can export your data without any problems. It’s just that easy! Create a free account today and start using the best online survey tool around!
If you are looking for the best survey software tool that will allow you to create online surveys for free, look no further. SurveyExpression is the perfect tool for you. It offers for free what other survey platform vendors only offer for hundreds of dollars.
Here are the main features that you can access for free using SurveyExpression:
- UNLIMITED Surveys
- UNLIMITED Questions
- 200 responses/survey
- Easy-to-use survey editor
- Professional reports
- Ad-free surveys
- Data export
- Print reports to pdf
- Email notifications
- Survey library
- Customizable look & feel
- Survey folders
- Hidden fields
- Advanced question types
No other major survey software provider will allow you to create unlimited surveys with unlimited questions, gather 200 responses/survey for free and allow you to download your results for offline analysis. That makes SurveyExpression the best free online survey tool. Sign-up now to take advantage of SurveyExpression.