Expectations in the airline industry

Answers marked with a * are required.

1. Hello

Thank you for taking the time to complete this questionnaire. I am a final year Public Relations student at Bournemouth University. Your involvement in this questionnaire will help me with my dissertation, which investigates public perception of an airline issuing an apology following non-fatal airline crises.

The questionnaire should take no longer than ten minutes to complete.

For validity reasons, you will be asked for some basic information such as your age, area of residence, and the nature of your flying pattern. This information will be treated as confidential and used solely for educational purposes. Do not provide any of this information if you do not wish.

Many thanks once again.

Eleanor Gillingham
eleanor.gillingham@me.com

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